Account

FAQ

Frequently asked questions.

Products

Yes. Everything pairs over Bluetooth with iPhone, Android, laptops and tablets, and most pairs connect to two devices at once.

The H1 Wireless, the A1 Active and every E-series earphone cancel noise, with a transparency mode for when you need to hear the street.

Headphones thirty to thirty-six hours, earphones six to ten hours plus about twenty more from the case.

Orders & delivery

Orders placed before noon leave the same working day and arrive in one to three days.

Free on orders over $99, and a flat $6.90 below that.

Yes, you get a tracking link by email the moment your parcel leaves us.

Returns & warranty

Within thirty days, in its box. Write to us first and we send a free return label.

Two years on every pair against faults in materials and making. Ear cushions and batteries are sold on their own when they wear out.

Write to us with your order number and a short description. Most problems are solved by email the same day.